There are many ways registers can be ordered incorrectly and really shouldn't be purchased through an online shopping cart system. We want them to fit and work perfectly for you right out of the box! So just fill out all or some of the fields below and we'll give you a call to answer any questions, go over the order with you, and make sure everything is configured correctly.
#2) Call us at 509 535 5098. If you go to voice mail please leave a message...we'll call back shortly. Yes, you can talk to a real person! Hours of operation: 10 to 4 Monday-Thursday pacific time, excluding Federal holidays.
Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. Items that have been partially constructed are not cancelable. Cancelled orders are subject to a cancellation fee of 6% of the total order amount. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!
The minimum restocking fee on all items is 6%. Some items have a higher restocking fee and are shown below.
University registers: 15%
basevents in red oak: 15%
all other styles are custom and non-refundable